Conditions - LifeClass Terme Sveti Martin
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Conditions

HOTEL

Discoutns

Free service for a child under 7 accompanied by both parents, sleeping on the additional bed or in bed with parents.
Discount for children 7 – 11,99 years on an auxiliary bed -50 %,
Discount for adult for overnight on an auxiliary bed -30 %
Discount for children  7 – 11,99 years on an ordinary bed, accompanied by 1 parent -30 %
Discount for children up to 6,99 years on an ordinary bed, accompanied by 1 parent -50 %

Additional charges

Free service for a children up to 6,99 years accompanied by both parents on an extra bed or bed with their parents.
For a short stay (1 night) - 10% additional charge on the price for bed and breakfast.
For single use a additional charge of 26 EUR or 190 kuna per day.
Early check-in 22 EUR or 160 kuna (from 11am according to availability).
For late check-out 22 EUR or 160 kuna (until 6pm according to availability).
For dinner 17 EUR or 122 kuna.
Superior room (with balcony or terrace): 9 EUR or 65 kuna per person per day.
Deluxe Suite with Terrace: 42 EUR or 305 Kuna per person per day.
Additional charge for pets up to 10 kg 17 EUR or 120 kuna per night per dog.
Use of garage 11 EUR or 75 kuna per day.
Day Rest room is 50 EUR or 370 kuna.
The Day rest room room is available between 9am until 6pm. Maximum stay is 5 hours.
Baby cot 11 EUR or 80 kuna.
Tourist tax is 1.35 EUR or 10 kuna for Adults, children 12 to 18 years of age 0.67 EUR or 5 kuna.
Children up to 12 years of age do not pay the tourist tax.
Cleaning non-smoking rooms after ignoring smoking ban 41 EUR or 300 kuna.

Notice

Hotel guests are permitted unlimited use of the hotel pools during working hours.
Children 0 – 3 years are permitted use of the hotel pools only with special diapers for swimming.
Children 3 – 16 years are permitted to use the hotel pools only when accompanied by parents.
Use of the sauna is not allowed for children under 16 years of age.
A reservation is required for use of sauna.

  • Reservations are confirmed with the payment of 30% of the amount due or with a credit card guarantee.  
  • Discounts are not accumulated but the most favourable discount for the client is calculated.

Cancellation policy for individual guests

  • We will hold your reservation until midnight on the day of expected arrival
  • Reservations may be cancelled online free of charge up to 2 days before the start of services
  • In the case of a ‘No show’, there is a charge of 100% of the reservation value due.
  • In the case of a cancellation within 2 days of the start of services, the cancellation fee will be charged in the amount of 100% of the reservation.
  • There is no deposit when paymet guaranteed with credit card

Cancellation policy for group reservations

When signing the contract, in order for it to be valid, a deposit of 30% of the fees due must be paid. 
  1. In the case of a cancellation more than 90 days before the expected arrival: the contract will be cancelled without charge.
  2. In the case of a cancellation between 90 – 60 days before the expected arrival: 20% of the contracted value due must be paid.
  3. In the case of a cancellation between 59-30 days before the expected arrival: 30% of the contracted value due, must be paid (the whole deposit will be retained to cover cancellation charges)
  4. In the case of a cancellation 29-15 days before the expected arrival: 60% of the contracted value due must be paid.
  5. In the case of a cancellation 14-7 days before the expected arrival: 85% of the contracted value due must be paid.
  6. In the case of a cancellation less than 7 days before the expected arrival: 100% of the contracted value due must be paid.
In the case of a reduction in the size of the group/ number of rooms the percentages from points 2-6 (above) must be paid.

APARTMENTS

Discounts

Free service for children up to 6.99 years (when accompanied by both parents and using an auxiliary bed or sharing a bed with parents).
Discount for children from 7 – 11.99 years on an auxiliary bed – 50%
CHILD 0-6,99 YRS. 100% if Accompanied by 2 adults or 30% if Accompanied by 1 adult
CHILD 7-11,99 YRS. 30% if Accompanied by 2 adults or 20% if Accompanied by 1 adult
CHILD - up to 6,00 YRS. 50% if Accompanied by 1 adult

Aditional charges

Late check in: 22 EUR or 160 kuna (From 11am according to availability)
Late check out: 22 EUR or 160 kuna (Until 18pm according to availability)
Breakfast: 12 EUR or 83 kuna
Dinner 15 EUR or 110 kuna
Pet Additional charges: 13 EUR or 90 kuna per day per pet
Day Rest: 34 EUR or 250 kuna
Apartments for Day Rest are available from 9am to 18pm. Maximum stay: 5 hours.
Tourist tax: Adults: 1,35 EUR or 10 kuna; Children: 12 to 18 years 0, 67 EUR or 5 kuna
Children up to 12 years do not pay tourist tax

Notice

Apartment guests are permitted unlimited use of the pools during working hours.
Children 0 – 3 years are permitted use of the pools only with special diapers for swimming.
Children 3 – 16 years are permitted to use the pools only when accompanied by parents.
Use of the sauna is not allowed for children under 16 years of age.
Reservations are confirmed with the payment of 30% of the amount due or with a credit card guarantee.  
Discounts are not accumulated but the most favourable discount for the client is calculated.

Cancellation policy for individual guests

  • We will hold your reservation until midnight on the day of expected arrival
  • Reservations may be cancelled online free of charge up to 2 days before the start of services
  • In the case of a ‘No show’, there is a charge of 100% of the reservation value due.
  • In the case of a cancellation within 2 days of the start of services, the cancellation fee will be charged in the amount of 100% of the reservation.
  • There is no deposit when paymet guaranteed with credit card

Policy of cancellation for group reservations

When signing the contract, in order for it to be valid, a deposit of 30% of the fees due must be paid.

  1. In the case of a cancellation more than 90 days before the expected arrival: the contract will be cancelled without charge.
  2. In the case of a cancellation between 90 – 60 days before the expected arrival: 20% of the contracted value due must be paid.
  3. In the case of a cancellation 59-30 days before the expected arrival: 30% of the contracted value due must be paid (the whole deposit will be retained to cover cancellation charges)
  4. In the case of a cancellation 29-15 days before the expected arrival: 60% of the contracted value due must be paid.
  5. In the case of a cancellation 14-7 days before the expected arrival: 85% of the contracted value due must be paid.
  6. In the case of a cancellation less than 7 days before the expected arrival: 100% of the contracted value due must be paid.

In the case of a reduction in the size of the group/ number of rooms the percentages from points 2-6 (above) must be paid.

Swimming Pool & Wellness Regulations

Dear guests, the following rules are here to ensure the health and safety of every pool and Wellness center visitor:

  • Take the bracelet when you buy the ticket, it allows you to move freely within the designated swimming pool area
  • Entry control with the electronic system
  • Scanning the bracelet on the e-reader opens the barrier and the lockers
  • Due to the electronic system, the guests are not allowed to enter or exit the pool area more than once
  • You are allowed only 15 minutes, everything over that, there is an additional charge; half the price of the purchased ticket
  • When leaving the swimming pool area, it is not possible to go through the electronic system if your locker isn’t empty 
  • When leaving the swimming pool area, return the bracelet at the pool’s front desk
  • In case of a lost bracelet, you will be charged 100,00 kn
  • All personal belongings should be in your locker
  • Changing is allowed only in the changing rooms, and customers wearing clothes can move around only in designated areas of changing rooms
  • Long hair should be tied
  • Swimming diapers are recommended during swimming
  • Swimming without a bathing suit is not permitted
  • Visitors should avoid any actions that compromise the comfort or safety of others
  • Unlimited use of "The Temple of Life" pool complex from check-in to check-out
  • Additional payment for use of "The Temple of Life" thermal mineral pools before check-in is 20 HRK (Mon-Thu) and 30 HRK (Fri-Sun and holidays). Children under 12 free of charge. Additional payment does not include use of a bathrobe and towel

Pets are not allowed in the restaurant and swimming pools.

    Due to health and safety reasons the following are not permitted:

    • Enter the premises if under influences of alcohol or drugs
    • Smoking in enclosed places, including washrooms, outdoor thermal pools and showers
    • Non-swimmers must be accompanied by competent swimmers
    • Carrying any fragile objects
    • Bring and eat your own food and beverage
    • Running around the wellness and pool area
    • Jumping in the water and ball playing
    • Bring any equipment
    • Enter the pool with open or infected wounds or having a contagious disease
    • Bring pets to the pool area
    • Take pictures of other swimmers, unless permitted before hand
    Pets are not allowed in the restaurant and swimming pools.

    We recommend you leave your valuables in your locker or your room. We will not be held responsible for any loss, theft and damage of your possessions.

    During the general cleaning of the pool we reserve the right to close one pool.

    Anyone not obeying the house rules and above rules will be asked to leave the Wellness and pool area.

    Eco-friendly tips: respecting your environment is a part of every Wellness experience. Don’t waste water, paper or towels. If you enjoy being outdoors, don’t litter.  

    We wish you a pleasant stay!