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The Resort that takes care of the environment

With the LifeClass brand, “Terme Sveti Martin” has embraced a new vision of business as can be seen in the resort’s slogan “The World of Healthy Pleasures”. The world of healthy pleasures is not just about our guests and employees. It is also about the environment in which the company operates. “Zelene Terme” (green thermal spas) project consists of many different segments which implement various certificates and standards to ensure sustainable (green) business in the company.

Given the huge impact of the hotel industry on the environment, our strategy is to reduce it to a minimum. We would like for everyone to see how important it is to preserve the environment, so we educate our staff and guests. We conduct energy efficiency projects to reduce greenhouse gas emissions from stationary combustion plants. We have five wastewater treatment plants which can be found all over the resort. The waste is carefully handled and selected before it is disposed. By doing so, we greatly reduce the amount of mixed municipal waste which is non-selective and cannot be recycled. We have also introduced balancing the pH value of our pool water with carbon dioxide which resulted in removing a dangerous chemical (sulfuric acid) from the technological process.

The Republic of Croatia carries out restrictions of greenhouse gas emissions on the national level, as well as projects related to renewable energy sources. We are also developing an integrated waste management system.

“LifeClass Terme Sveti Martin” currently has about 170 full-time employees. Most of them are from Međimurje County. Furthermore, “Terme Sveti Martin” is the largest tourist company in the county with the most employees.

They have at their disposal the most modern operating infrastructure which offers them the possibility of lifelong education through training that we conduct in Croatia and abroad.

As part of the LifeClass brand, each employee has had (or will have) the opportunity to visit other hotels within the group in order to acquire the know-how that is essential for their own personal and business development.

We apply the sustainable business to all departments of “LifeClass Terme Sveti Martin”: reception, F&B, housekeeping, sports, technical support, wellness, sales and marketing, HR, employees included.

Goals

  • Employ and educate local residents
  • Continuously improve the company’s energy efficiency
  • Only use natural resources in landscaping
  • Continuously reduce the quantity of non-selective waste
  • Use any material that can be recycled
  • Maximize the use of locally grown food for preparing dishes
  • Expand business with local food and drink suppliers
  • Maximum involvement in the progress of local community as a tourist destination
  • Maximum involvement of the local community in the development of the Resort
  • Educate staff and guests

Results

Certificate ISO 50001:2011

Spa “Sveti Martin” stock company has the ISO 50001:2011 certificate. ISO 50001 provides organizations in the public and private sector with strategies for increasing energy efficiency, reducing cost, and improving energy performance. It helps organizations with better use of their existing manufacturing processes and other mechanisms that consume energy. It promotes best practices and good conduct in managing energy, it helps in evaluating and giving priority to applying new energy efficient technologies, and provides a framework for promoting energy efficiency throughout the supply chain, facilitating improvement in managing energy in projects for reducing emissions of greenhouse gases and so on.

"ZelEn"

Toplice Sveti Martin d.d. stock company is the first thermal spa that has introduced the “ZelEn” (green) label together with the Croatian Electric Power Industry (HEP). It is the electricity obtained from renewable sources, more precisely from 26 certified HEP's hydro power plants. Label “ZelEn” guarantees that electricity we use comes from renewable energy sources, thus contributing to reducing CO2 emissions and preserving the environment.

Sustainable Hotel Certificate by UPUHH

We have introduced the „Sustainable Hotel Certificate by UPUHH“: This certificate is given in 3 categories; Basic, Advanced and Superior. In this year, at least 12 hotels have been given the certificate in the “Basic” category. In the “Advanced” category, 6 new hotels, including “Terme Sveti Martin” – Hotel Spa Golfer 4* have been given the certificate. Only two Adriatic hotels have been given the certificate in the “Superior” category. In fact, before the beginning of the project, with which the UPUHH started in July 2013, the association had thoroughly reviewed the existing green certificates, such as “Prijatelj prirode”, “Travelife”, “BlaueAngel” and others, and then defined the criteria for hotels going green. The criteria, with which the project participants will surely agree, are precisely worked out for nine groups; sustainability management, supply, sales, marketing and PR, the environment, energy efficiency, human resources and technical support. The project was realized in several stages.